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Rebdolls Help Center logo

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Orders

Can I cancel my order?

We strive to process your order as fast as possible. If you place your order before 2 pm eastern time Monday through Friday, it will ship out that day. Anything after 1 pm EST will ship out the next business day. We allow a 1 hour grace period to edi

Why was my order canceled?

Unfortunately, on occasion, we sell out of an item as you’re placing your order. If by chance this happens, your order will be canceled, and you will receive an email informing you of the credit- If your billing information/billing address does not m

Will I be able to split my order?

Rebdolls, unfortunately, does not split ship orders. If you need your merchandise to go to multiple locations, please submit multiple orders.

I forgot to put my discount code/store credit, can it be added to my order?

When an order is confirmed, unfortunately, we cannot grant the discount or store credit