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Rebdolls Help Center

<p>Unfortunately, on occasion, we sell out of an item as you&#x2019;re placing your order. If by chance this happens, your order will be canceled, and you will receive an email informing you of the credit- If your billing information/billing address does not match the information on the credit card, our system cancels the order. If you get an email showing your order was canceled please either try processing the order again or contact us- Payments can be flagged as &#x201C;fraudulent&#x201D; inside our system for safety reasons.</p>

Unfortunately, on occasion, we sell out of an item as you’re placing your order. If by chance this happens, your order will be canceled, and you will receive an email informing you of the credit- If your billing information/billing address does not m

Why was my order canceled?

Orders

Can I cancel my order?

Will I be able to split my order?

I forgot to put my discount code/store credit, can it be added to my order?

When will my order ship?

Why was my order delayed?

How do I track my package once it has been shipped?

My tracking says delivered, but I haven't received it yet.

Can I request a refund when my order is in transit?

Tracking is saying my package is returning to sender; how come?

Do you offer exchanges?

I haven't received my return label.

How do I return an order for a refund/store credit?

How does my return work If I used Klarna/Afterpay?

If I chose store credit, will that reflect on my Klarna/Afterpay payment?

Are you able to grant a refund/store credit while my return is still in transit?

International Returns

Returns & Refunds

Can you hold items?

Are the items true to size?

Do you restock items that are sold out?

I received a damaged/wrong item; What's the next step?

I'm missing an item from my order; What's the next step?

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?

Product

Why hasn't my payment gone through?

Which currencies can you change to on the site?

Can you tell me the payment methods that are accepted?

I haven't received confirmation for my order; However, the payment is pending in my account.

Payments

Why was my order canceled?Updated 2 years ago