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Rebdolls Help Center

<p id="isPasted">We make sure to ship the order the same day; however, we have cut-off times for all orders after 1PM EST, Monday thru Friday.</p><p>Carrier delays may occur for reasons out of our control, like weather conditions, emergencies, or courier issues.&#xA0;</p>

We make sure to ship the order the same day; however, we have cut-off times for all orders after 1PM EST, Monday thru Friday. Carrier delays may occur for reasons out of our control, like weather conditions, emergencies, or courier issues.

Why was my order delayed?

Can I cancel my order?

Why was my order canceled?

Will I be able to split my order?

I forgot to put my discount code/store credit, can it be added to my order?

Orders

When will my order ship?

How do I track my package once it has been shipped?

My tracking says delivered, but I haven't received it yet.

Can I request a refund when my order is in transit?

Tracking is saying my package is returning to sender; how come?

Do you offer exchanges?

I haven't received my return label.

How do I return an order for a refund/store credit?

How does my return work If I used Klarna/Afterpay?

If I chose store credit, will that reflect on my Klarna/Afterpay payment?

Are you able to grant a refund/store credit while my return is still in transit?

International Returns

Returns & Refunds

Can you hold items?

Are the items true to size?

Do you restock items that are sold out?

I received a damaged/wrong item; What's the next step?

I'm missing an item from my order; What's the next step?

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?

Product

Why hasn't my payment gone through?

Which currencies can you change to on the site?

Can you tell me the payment methods that are accepted?

I haven't received confirmation for my order; However, the payment is pending in my account.

Payments

Why was my order delayed?Updated 3 years ago