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Rebdolls Help Center

<div id="isPasted" style="box-sizing: border-box; margin: 0px; padding: var(--s-xs); max-width: calc(100%/12*var(--c-lg)); flex-basis: calc(100%/12*var(--c-lg)); display: flex; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 11.9px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --c-xs: 12; --c-sm: 6; --c-md: 6; --c-lg: 10;"><div style="box-sizing: border-box; margin: 0px; padding: 0px 0px 69px; position: relative; min-height: 0px; width: 945px;"><p style="box-sizing: border-box; margin: 0px 0px 1.25rem; padding: 0px; font-size: inherit; line-height: calc(var(--font-body-line-height-scale) * 1.6); text-rendering: optimizelegibility; word-spacing: 0.001em; font-feature-settings: &quot;kern&quot;; font-kerning: normal; font-family: var(--pf-primary-font); font-weight: 700;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0.0119px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Return labels are not available for international parcels.&#xA0;</span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0.0119px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please mail back your returns via our<a class="fr-strong" href="https://returns.rebdolls.com/#/">&#xA0;return portal</a>. A refund will be issued within 14 business days of receiving your items.&#xA0;</span><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;"><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 11.9px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0.0119px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 11.9px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0.0119px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.476px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0.0119px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Exchanges and store credits are not available for international customers. </span></p></div></div>

Return labels are not available for international parcels. Please mail back your returns via our return portal. A refund will be issued within 14 business days of receiving your items. Exchanges and store credits are not available for international c

International Returns

Returns & Refunds

Can I cancel my order?

Why was my order canceled?

Will I be able to split my order?

I forgot to put my discount code/store credit, can it be added to my order?

Orders

When will my order ship?

Why was my order delayed?

How do I track my package once it has been shipped?

My tracking says delivered, but I haven't received it yet.

Can I request a refund when my order is in transit?

Tracking is saying my package is returning to sender; how come?

Do you offer exchanges?

I haven't received my return label.

How do I return an order for a refund/store credit?

How does my return work If I used Klarna/Afterpay?

If I chose store credit, will that reflect on my Klarna/Afterpay payment?

Are you able to grant a refund/store credit while my return is still in transit?

Can you hold items?

Are the items true to size?

Do you restock items that are sold out?

I received a damaged/wrong item; What's the next step?

I'm missing an item from my order; What's the next step?

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?

Product

Why hasn't my payment gone through?

Which currencies can you change to on the site?

Can you tell me the payment methods that are accepted?

I haven't received confirmation for my order; However, the payment is pending in my account.

Payments

International ReturnsUpdated 2 years ago