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Rebdolls Help Center

<p>We work hard to ensure that all of our items are perfect for our customers. If by any chance you have received an item with any sort of damage or misprint, please contact us immediately using the contact form located here. We ask you to provide a picture of the damage as well as the tag. After 14 days, Rebdolls no longer assumes the responsibility for any damages to merchandise. If you choose to return the item for a refund, please notify us as soon as possible before sending the item back to ensure you will get a refund.</p>

We work hard to ensure that all of our items are perfect for our customers. If by any chance you have received an item with any sort of damage or misprint, please contact us immediately using the contact form located here. We ask you to provide a pic

I received a damaged/wrong item; What's the next step?

Product

Can I cancel my order?

Why was my order canceled?

Will I be able to split my order?

I forgot to put my discount code/store credit, can it be added to my order?

Orders

When will my order ship?

Why was my order delayed?

How do I track my package once it has been shipped?

My tracking says delivered, but I haven't received it yet.

Can I request a refund when my order is in transit?

Tracking is saying my package is returning to sender; how come?

Do you offer exchanges?

I haven't received my return label.

How do I return an order for a refund/store credit?

How does my return work If I used Klarna/Afterpay?

If I chose store credit, will that reflect on my Klarna/Afterpay payment?

Are you able to grant a refund/store credit while my return is still in transit?

International Returns

Returns & Refunds

Can you hold items?

Are the items true to size?

Do you restock items that are sold out?

I'm missing an item from my order; What's the next step?

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?

Why hasn't my payment gone through?

Which currencies can you change to on the site?

Can you tell me the payment methods that are accepted?

I haven't received confirmation for my order; However, the payment is pending in my account.

Payments

I received a damaged/wrong item; What's the next step?Updated 3 years ago