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Rebdolls Help Center

<p>Pre-ordered items ship on the designated date placed on product details. Please note that if you purchase pre-order items and non-pre-order items - your order will ship together. If you would like your non-pre-order items to be sent earlier, please submit a separate order.</p>

Pre-ordered items ship on the designated date placed on product details. Please note that if you purchase pre-order items and non-pre-order items - your order will ship together. If you would like your non-pre-order items to be sent earlier, please s

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?

Product

Can I cancel my order?

Why was my order canceled?

Will I be able to split my order?

I forgot to put my discount code/store credit, can it be added to my order?

Orders

When will my order ship?

Why was my order delayed?

How do I track my package once it has been shipped?

My tracking says delivered, but I haven't received it yet.

Can I request a refund when my order is in transit?

Tracking is saying my package is returning to sender; how come?

Do you offer exchanges?

I haven't received my return label.

How do I return an order for a refund/store credit?

How does my return work If I used Klarna/Afterpay?

If I chose store credit, will that reflect on my Klarna/Afterpay payment?

Are you able to grant a refund/store credit while my return is still in transit?

International Returns

Returns & Refunds

Can you hold items?

Are the items true to size?

Do you restock items that are sold out?

I received a damaged/wrong item; What's the next step?

I'm missing an item from my order; What's the next step?

Why hasn't my payment gone through?

Which currencies can you change to on the site?

Can you tell me the payment methods that are accepted?

I haven't received confirmation for my order; However, the payment is pending in my account.

Payments

I ordered pre-ordered items. However, my order hasn't been shipped yet. When will it ship?Updated 3 years ago